Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions for requesting and processing refunds for UnderStand UPSC's educational services. We are committed to providing fair and transparent refund processes while ensuring the sustainability of our educational programs.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

• Technical Issues: Persistent technical problems preventing access to our services
• Course Cancellation: Courses cancelled by UnderStand UPSC before commencement
Medical Emergencies: Documented medical conditions requiring withdrawal
• Relocation: Permanent relocation to an area without service coverage
• Service Quality Issues: Significant deviations from advertised service quality

Note: Refunds are not available for completed courses, missed classes, or change of mind after service commencement.

3. Refund Calculation Methodology

When a refund is approved, the amount is calculated using the following formula:

3.1 Base Refund Amount

The starting point for refund calculations is the original payment amount paid by the student.

3.2 Usage Deductions

Deductions are made based on the following factors:

3.2.1 Days of Usage

Charges are deducted for each day the student has had access to our services:

• Calculation starts from the enrollment/activation date
• Ends on the date of refund request submission
• Daily rate is calculated as: Total Course Fee ÷ Total Course Duration (in days)
• Partial days are counted as full days

3.2.2 Video and Study Material Consumption

Deductions are made for digital content accessed or consumed:

• Videos: Charges for videos watched, downloaded, or accessed
• Study Materials: Fees for PDFs, documents, or other materials downloaded
• Digital Resources: Charges for e-books, practice tests, or online tools used
• Usage Tracking: Time spent on learning platforms and content consumption

3.2.3 Classes and Sessions Attended

Charges are deducted for educational sessions participated in:

• Live Classes: In-person or online live sessions attended
• Recorded Sessions: Pre-recorded content accessed or watched
• Interactive Sessions: Group discussions, Q&A sessions, or workshops
• Assessment Sessions: Tests, quizzes, or evaluations completed
• Mentoring Sessions: One-on-one guidance or counseling received

3.3 Processing Fees

Administrative charges may apply to cover:

• Documentation processing and verification
• Account closure and data management
• Payment processing and bank charges
• Administrative overhead costs

4. Refund Process - In-Person Only

Mandatory Requirement: All refund requests must be submitted in person at our office. This policy ensures proper verification, documentation, and personal interaction during the refund process.

4.1 Step-by-Step Refund Process

1. Visit Our Office: Come to our office during business hours
2. Request Form: Complete the official refund request form
3. Documentation: Provide required documents and proof
4. Verification: Undergo account and usage verification
5. Calculation: Receive detailed breakdown of refund amount
6. Approval: Get refund request approved or denied
7. Processing: Wait for refund processing and disbursement

4.2 Required Documentation

Students must bring the following documents when visiting the office:

• Valid government-issued photo identification
• Original enrollment agreement or receipt
• Proof of payment (bank statements, credit card statements)
• Written refund request with detailed reason
• Supporting documents (medical certificates, relocation proof, etc.)
• Any issued study materials, books, or equipment

4.3 Office Visit Requirements

When visiting our office for refund requests:

• Appointments are recommended but not mandatory
• Bring all required documentation
• Be prepared for a detailed discussion about your request
• Allow sufficient time for the complete process
• Follow office protocols and security measures

5. Refund Timeline and Processing

5.1 Processing Time

Once a refund request is approved:

• Standard Processing: 15-30 business days
• Complex Cases: Up to 45 business days
• Peak Periods: May take longer during high-demand seasons

5.2 Refund Disbursement

Refunds are typically issued through:

• Original payment method (credit card, bank transfer)
• Bank account transfer (if original method unavailable)
• Check or demand draft (for specific cases)

6. Special Circumstances

6.1 Medical Emergencies

For medical emergency refunds:

• Valid medical certificate from registered medical practitioner required
• Emergency must be documented and verifiable
• Refund amount may be higher than standard calculations
• Processing time may be expedited

6.2 Technical Issues

For technical problem refunds:

• Technical issues must be documented and verified
• Our technical team will assess the problem
• Refund may be partial if issues are resolved
• Alternative solutions may be offered before refund

7. Non-Refundable Items

The following items and services are generally non-refundable:

• Completed courses or modules
• Used or consumed study materials
• Attended live classes or sessions
• Downloaded digital content
• Processing and administrative fees
• Third-party service charges

8. Appeals and Disputes

If you disagree with a refund decision:

• Submit a written appeal within 30 days of the decision
• Provide additional documentation or evidence
• Request a review by senior management
• Consider mediation or arbitration if necessary

9. Contact Information

For refund-related inquiries or to schedule an office visit:

• Organization: USARAMBHA EDUCATION PRIVATE LIMITED
• Office Address: USARAMBHA EDUCATION PRIVATE LIMITED, 2nd floor Floor32, B, Pusa Rd, Block 11, Old Rajinder Nagar, Rajinder NagarNew, Delhi, 110005
• Phone: Contact us through our website
• Email: info@understandupsc.com
• Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (Local Time)

10. Policy Updates

This refund policy may be updated periodically to reflect changes in our services, legal requirements, or business practices. Students will be notified of significant changes through our website and communication channels.