Terms of Usage

1. Introduction

These Terms of Usage govern your use of UnderStand UPSC's educational services, courses, and digital content. By accessing or using our services, you agree to be bound by these terms and conditions.

2. Service Description

UnderStand UPSC provides educational services including but not limited to:

• Online and offline courses
• Live classes and interactive sessions
• Digital study materials and video content
• Assessment and evaluation services
• Student support and mentoring

3. User Responsibilities

As a user of our services, you agree to:

• Provide accurate and complete information during registration
• Maintain the confidentiality of your account credentials
• Use the services for educational purposes only
• Respect intellectual property rights
• Comply with all applicable laws and regulations
• Not share or distribute course materials without permission

4. Payment and Fees

Course fees and other charges are payable in advance as specified in your enrollment agreement. All fees are non-refundable except as expressly stated in our refund policy.

5. Refund Policy

Important: All refund requests must be processed in person at our office. No refunds will be processed online or over the phone.

5.1 Refund Eligibility

Refunds may be considered under the following circumstances:

• Technical issues preventing access to services
• Course cancellation by UnderStand UPSC
• Documented medical emergencies
• Relocation to an area without service coverage

5.2 Refund Calculation

If a refund is approved, the amount will be calculated as follows:

• Base Refund: Original payment amount
• Usage Deductions: Pro-rated charges for services consumed
• Processing Fee: Administrative charges as applicable

5.3 Deduction Factors

The following factors will be considered when calculating refund amounts:

5.3.1 Days of Usage

Refunds will deduct charges for the number of days the student has had access to our services, calculated from the enrollment date to the refund request date.

5.3.2 Video and Study Materials

Deductions will be made for:

• Videos accessed or downloaded
• Study materials downloaded or printed
• Digital resources consumed
• Content usage based on time spent

5.3.3 Classes Attended

Charges will be deducted for:

• Live classes attended (in-person or online)
• Recorded sessions accessed
• Interactive sessions participated in
• Group study sessions attended

5.4 Refund Process

To request a refund, students must:

1. Visit our office in person during business hours
2. Submit a written refund request with supporting documentation
3. Provide proof of identity and enrollment
4. Complete any required exit interviews or assessments
5. Return any physical materials or equipment issued

5.5 Refund Timeline

Once approved, refunds will be processed within 15-30 business days and will be issued through the original payment method or as mutually agreed upon.

6. Course Access and Materials

Access to courses and materials is granted for the duration specified in your enrollment agreement. Unauthorized sharing, copying, or distribution of course materials is strictly prohibited.

7. Live Classes and Sessions

Live classes are scheduled at specific times and may be recorded for later access. Students are expected to attend punctually and participate actively. Missed classes may not be refundable.

8. Technical Requirements

Students are responsible for ensuring they have the necessary hardware, software, and internet connectivity to access our digital services. Technical support is available but may not cover personal device issues.

9. Intellectual Property

All course content, materials, and intellectual property remain the exclusive property of UnderStand UPSC. Students may not reproduce, distribute, or commercialize these materials without written permission.

10. Privacy and Data Protection

We are committed to protecting your privacy and personal information. Our data collection and usage practices are outlined in our Privacy Policy, which forms part of these terms.

11. Termination of Services

UnderStand UPSC reserves the right to terminate or suspend services for violations of these terms, non-payment, or other misconduct. Students may terminate services by following the proper withdrawal procedures.

12. Limitation of Liability

UnderStand UPSC shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services, including but not limited to lost profits, data, or opportunities.

13. Dispute Resolution

Any disputes arising from these terms or our services will be resolved through good faith negotiations. If resolution cannot be reached, disputes will be subject to the jurisdiction of the courts in our service area.

14. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of modified terms.

15. Contact Information

For questions about these terms or to request a refund, please contact us:

• Organization: USARAMBHA EDUCATION PRIVATE LIMITED
• Office Address: USARAMBHA EDUCATION PRIVATE LIMITED, 2nd floor Floor32, B, Pusa Rd, Block 11, Old Rajinder Nagar, Rajinder NagarNew, Delhi, 110005
• Phone: Contact us through our website
• Email: info@understandupsc.com
• Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (Local Time)